At Wenzhou Ace Machinery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy. Please read the following guidelines carefully to understand our procedures regarding returns and refunds.
Eligibility
To be eligible for a return and refund, items must meet the following criteria:
The item must be in its original condition, unused, and in its original packaging.
Returns must be initiated within 30 days of the delivery date.
Certain items, such as custom-made or personalized products, may not be eligible for return. Please check the product description or contact our customer service team for clarification.
Return Process
To initiate a return, please follow these steps:
Contact our customer service team at [email protected] to request a return authorization (RA) number and return instructions.
Pack the item securely in its original packaging, including all accessories and documentation.
Clearly mark the RA number on the outside of the package.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:
Refunds will be processed within 5-7 business days of receiving the returned item.
Shipping fees, if any, are non-refundable.
Depending on your financial institution, it may take additional time for the refund to appear in your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Exchange Policy
We currently do not offer exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.
Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]. Our customer service team is here to assist you and ensure a hassle-free return and refund process.
Thank you for choosing Wenzhou Ace Machinery. We appreciate your business and strive to provide you with the best possible shopping experience!